“The facility is a bit outdated but comfortable. We slept well in the bed and enjoyed the pools. The best part is snorkelling. It is nothing amazing but seeing schools of fish just off shore of the hotel is pleasant. However, we were not happy with the guest service. We booked restaurants upon arrival and it was smooth, but when we tried to make a change of the reservation we were first told it could not be done over the phone and it had to be in person. We went to the guest service office and the lady, Laura Dominiguez, was with a guest trying to book for 9 other people who were not present and later found out did not even have booking cards ( the cards to allow guests booking restaurants since the number of booking depends on the length of the stay). She made us wait more than 40 min while no one else was there to help. While she continued booking for people who were not supposed to book, we asked whether anyone else could help. She told us to go to the neighbouring hotel for help. It was frustrating that Laura never cared to find help but just rudely brushed us off. And when we went to the other guest service office, it was empty with no one working. We go for a resort vacation every year and not foreign with wait time during busy time and high season, but it was not this frustrating since it did not feel they cared.”

“It’s a great property with a lot of potential. Beautiful beach and well taken care pools. The main reason I give them 2 stars is extremely poor service. Couple examples: bartender at the grill by the beach told my mother to get a drink at the pool bar because he said the grill restaurant is for eating not drinking. Server at the buffer told my husband to grab bottle and poor his own wine. Cleaning lady at the restaurant screamed at me for seating at the wrong table. Don’t get me wrong, there were quite a few great servers out there. For example Jose Gomez. Other problem we faced, my 1 years old daughter drinks a lot of milk every day, I asked for a box of milk for her so I don’t have to run to the restaurant every time I need to refill a bottle. Several times, employees would just turn away and ignore me till I just stand the for a long time and won’t leave, than they would give me the milk. Last day they refuse to give me milk at all even after speaking with restaurant manager Luis Gomez( who was extremely rude and unprofessional). The reason they didn’t want to give me a milk was health concerns. How does it even make any sense??? Isn’t it easier to give me a box of milk so I can get off your way and don’t come in every time I need it??? Anyway they really made us feel like we are beggars asking drugs not a parents who just trying to feed their child…so all those little things ( the list is much longer) destroyed our beautiful vacation. Bottom line we will be choosing other resort for next vacation.”