Phone Number 9211452965
Barceló Maya Tropical - All Inclusive
Carretera Chetumal Puerto Juárez Km. 266, 3, Xpuha Q, Near Ecopark Kantun Chi, Riviera Maya, 77750, Mexico
Rating
4.1
Price Level
$$$$
Rooms
478
Pets
No
15
Jan

Barceló Maya Tropical - All Inclusive, Riviera Maya

Barceló Maya Tropical - All Inclusive

Barceló Maya Tropical - All Inclusive

Price & Availability

Overall

Very Good
4.1
992 reviews
5
5130
4
1731
3
655
2
364
1
318

Customers Review

Value 4.3
Location 4.4
Cleanliness 4.3
Comfort 3.9
Neighborhood 4.4
Amenities 4.3
Condition 4.3
Quality 4.2
Recomendation 76.4%
“Pros: Amazing place, amazing food, beautiful beach and palms. Everything is up to date. like a village with thatched roofs and palms, all inclusive, water attractions for kids all around. Cons: 1.smoking people everywhere, not possible to open windows to not get the smoke in your room 2. Reception and guest service: if you got to the line- be prepared wait about 1hour easily. Way too long 3. Covid test center is pure hell, total disaster, completely disorganized. 1.5 hour minimum waiting in line with kids no matter appointment or no appointment. Results are negative within 1 hour which is good”
— Sergii Sechka
“My family of 6 stayed there for 7 days. After the first 3 days, 4 of us got violently sick with food poisoning. It ruined the vacation, we were up all night sick, we had fevers, and we could barely do any of the things we wanted. When we tried to go to the on site doctor, they said it wasn't an emergency, so we would have to pay a large sum to go. When we asked to be compensated, they said they wouldn't do anything for us, and all we could do was fill a survey out that would be emailed to us. I wasn't looking for a huge compensation, but just something to make this better, I mean we had to spend most of the vacation in our room so we were close to a bathroom. I'm hoping management sees this and actually does something other then tell me they are sorry for my bad experience and gives me a bunch of excuses. Bottom line, I won't go back ever. However, I will say the staff was great and everything looked beautiful.”
— gabriella fantozzi

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