“It’s a great property with a lot of potential. Beautiful beach and well taken care pools. The main reason I give them 2 stars is extremely poor service. Couple examples: bartender at the grill by the beach told my mother to get a drink at the pool bar because he said the grill restaurant is for eating not drinking. Server at the buffer told my husband to grab bottle and poor his own wine. Cleaning lady at the restaurant screamed at me for seating at the wrong table. Don’t get me wrong, there were quite a few great servers out there. For example Jose Gomez. Other problem we faced, my 1 years old daughter drinks a lot of milk every day, I asked for a box of milk for her so I don’t have to run to the restaurant every time I need to refill a bottle. Several times, employees would just turn away and ignore me till I just stand the for a long time and won’t leave, than they would give me the milk. Last day they refuse to give me milk at all even after speaking with restaurant manager Luis Gomez( who was extremely rude and unprofessional). The reason they didn’t want to give me a milk was health concerns. How does it even make any sense??? Isn’t it easier to give me a box of milk so I can get off your way and don’t come in every time I need it??? Anyway they really made us feel like we are beggars asking drugs not a parents who just trying to feed their child…so all those little things ( the list is much longer) destroyed our beautiful vacation. Bottom line we will be choosing other resort for next vacation.”

“My family of 6 stayed there for 7 days. After the first 3 days, 4 of us got violently sick with food poisoning. It ruined the vacation, we were up all night sick, we had fevers, and we could barely do any of the things we wanted. When we tried to go to the on site doctor, they said it wasn't an emergency, so we would have to pay a large sum to go. When we asked to be compensated, they said they wouldn't do anything for us, and all we could do was fill a survey out that would be emailed to us. I wasn't looking for a huge compensation, but just something to make this better, I mean we had to spend most of the vacation in our room so we were close to a bathroom. I'm hoping management sees this and actually does something other then tell me they are sorry for my bad experience and gives me a bunch of excuses. Bottom line, I won't go back ever. However, I will say the staff was great and everything looked beautiful.”