“The stay itself was not unpleasant. The front desk staff were very polite and helpful. However, I didn’t receive service while I was there and so I was in the room for 5 days. I had just come out of the hospital and so I wasn’t trying to move around very much so I ordered in every day. Of course, the room is going to be dirty when I leave because nobody cleaned the room because I was in it all day so it was just the normal amount of food boxes and trash left in the room from 5 days. I got charged a $150 cleaning fee. I called the hotel and they the Director of Rooms, Ali, was extremely rude and disrespectful in how she handled our interaction. I explained very politely that I booked under the friends and family rate (I called Marriott International afterwards and they confirmed that I did indeed book the friends and family rate) and she said I booked under the associate rate. Then she proceeded to reach out to my friends property and got him in trouble with his General Manager when in reality, I had done nothing wrong. She also refused to revoke the cleaning fee as well when there was no damage or smoking in the room. I used to be a Marriott Employee and I’ve never been so disrespected by a Marriott employee in my life. I have had pleasant experiences at almost every other property. This is very distasteful and I would like to speak to the Director of Operations or General Manager about my experience. I have raised a case with Marriott International but I really just want to be heard in this scenario.”

“Despite being part of the Marriott Bonvoy program for many years, this the first time I stayed in a hotel of their W brand, and the experience was great. Service was excellent during my stay both in the front desk and in the Prohibition Bar. The hotel is well-located, close to many eateries and attractions downtown. However, what most impressed me was the Foshay's design. I love hotels that have an extra care with their design elements and, in some of the major chains, it is hard to find something truly distinctive. Given the historical nature of the building, there are strong Art Deco elements everywhere. However, the interior designers were able to add many modern touches that look both glitzy and historic, while delivering a contemporary touch, especially with the use of multi-colored accent walls. Just the right amount of personality -- a little more and it would look pretentious. The rooms are also very well designed. The basic room where I stayed was definitely small (it is an old building, after all) but the use of the right furniture makes it look much more spacious. The restroom is very comfortable, and I loved the large rain shower, with the area covered with the same tiles on the walls and on the floor. Definitely a place I will return to in a future trip to Minneapolis.”