“The stay itself was not unpleasant. The front desk staff were very polite and helpful. However, I didn’t receive service while I was there and so I was in the room for 5 days. I had just come out of the hospital and so I wasn’t trying to move around very much so I ordered in every day. Of course, the room is going to be dirty when I leave because nobody cleaned the room because I was in it all day so it was just the normal amount of food boxes and trash left in the room from 5 days. I got charged a $150 cleaning fee. I called the hotel and they the Director of Rooms, Ali, was extremely rude and disrespectful in how she handled our interaction. I explained very politely that I booked under the friends and family rate (I called Marriott International afterwards and they confirmed that I did indeed book the friends and family rate) and she said I booked under the associate rate. Then she proceeded to reach out to my friends property and got him in trouble with his General Manager when in reality, I had done nothing wrong. She also refused to revoke the cleaning fee as well when there was no damage or smoking in the room. I used to be a Marriott Employee and I’ve never been so disrespected by a Marriott employee in my life. I have had pleasant experiences at almost every other property. This is very distasteful and I would like to speak to the Director of Operations or General Manager about my experience. I have raised a case with Marriott International but I really just want to be heard in this scenario.”

“Beautiful Hotel,hotel staff where amazing people with great personalities . Helpful, kind, and courteous. The wonderful Expresso machine had no instructions nor a way to decipher what flavor was what flavor. The soap in which we were to use for a shower or to wash your hands did not have the best smell a little too strong for my opinion. Maybe something a man would like. The hotel staff made the experience wonderful I would definitely stay again. Thank you for the beautiful presentation of the 2023 New Year's bash.”