“Biz Cevahir Hotel Istanbul: Five stars hotel, not big, but good class well furniture, The reception staff are welcoming cooperative helpful, and their response will take less than minutes upon your call. The room its self, deluxe room is well furniture and it looks new, with enough space overall comparing with Istanbul hotels. The breakfast is good, but limited options. The gym is good, but swimming pool is small.”

“THEFT INSIDE THE HOTEL ROOM BY THE CLEANER!!! This hotel is the worst nightmare you can ever live and if you want to absolutely ruin your holiday I would recommend this hotel. I wish I could give this one zero stars. From the dirty socks you find behind your sofa in the hotel room to the extremely rude and disrespectful staff there is nothing about this hotel that makes you feel like you’re in a 5 star hotel. On top of all of this, the most shocking thing happened to us here; on the second day of our one-week trip where we had a family reunion after five years (visiting from England and Iran) we found that while we were out of the room, the cleaner who had cleaned our room that day had stolen quite a few of our valuable items - these included a few high-street branded, new make up items which were on the counter in the bathroom, my mother’s valuable pen in her bag in the closet, and my gold necklace in my bag. We had kept our money, passports and most jewellery in the safe but surely we couldn’t fit our 8 luggages there. We reported this straight after we noticed but the very care-free staff took the situation very lightly. They told us they searched the lady that day and didn’t find anything on her. After the card readings we were sure that no one apart from her had entered our room on that day. After insisting to see the CCTV recordings, we found out that the cameras don’t capture the entrance to our rooms AT ALL! This shows the extremely weak security of this hotel. We did not feel safe throughout our stay there and in return the hotel did absolutely nothing to try to make up for what had happened to us. We had paid the hotel in advance and they refused to give us our money back or any compensation. Their behaviours towards us made the situation even worse and at the end we were made to report to the police. It took one day for us to do that and at the end we found out since we live abroad, the case will eventually drop. The hotel know nothing about customer service and I cannot express the amount of distress, anger and time-wasting we experienced there. The very last night we were offered an upgrade to the suit room with a meal through one of my Turkish friends who requested it - as they have no value or respect for the foreigners or the guests they have. I had visited Istanbul and other Turkish cities multiple times in the past, staying in lower-grade hotels but never lived anything like this. This time I lived something that has made myself and my family never visit Turkey again.”