“The JW Marriott Los Cabos advertises that it is the most sublime point between the desert and the sea and during our trip in mid September 2021, it did not disappoint. Frequent Los Cabos visitors (3-4 times per year), we are very familiar with the different areas of Los Cabos and intentionally chose the San Jose del Cabo area for our ladies trip. There are two primary areas in Los Cabos: San Jose del Cabo, which is the sleepy village area known for amazing farm to table restaurants and unswimmable beaches that tend to be rocky. Cabo San Lucas is the busy city, where you will find the nightclubs, beaches that are safe for swimming, and a high energy vibe perfect for Bachelor and Bachelorette weekends away. The JW Marriott Los Cabos is located deep into the San Jose del Cabo area, next to Secrets (an all inclusive adults only resort), and it is perfect if you are seeking rest, relaxation, and an escape from go, go, go.Prior to arrival we reached out to the hotel concierge, who arranged private transportation to and from the airport; dinner reservations; and COVID-19 testing appointments on site. Upon arrival we made our way through the masses at the airport and out to the transportation pick up area. The JW Marriott Los Cabos is at stand 9 and the staff will have Epic Transportation uniforms on. We landed at 12:45PM on a Friday. We reached the transportation stand by 1:15PM. Two very strong drinks from the airport bar and over 90 minutes later, we found ourselves reaching out to the resort because the transportation services were anything but epic. We did not arrive at the resort until after 4PM, which is unacceptable. Of our entire stay this is the only area that disappointed us and needs improvement. Once a guest lands, the resort’s priority should be getting them to the property as quickly as possible.The good news was that upon arrival the property was breathtaking. It is a newer property done in a modern Mexican style, with beautiful lighting and wide, open hallways that gaze out into lush green spaces with ample seating for afternoons spent taking in the scenery. Check in was quick and the concierge was in the same area, so we were able to confirm our dining and transportation reservations almost immediately upon arrival.One note: the go to response throughout the property is ‘yes’ and we found the staff to be incredibly accommodating, often when their limited knowledge of English left them not understanding what they had agreed to. A week ahead of our arrival we emailed the property asking if it was a cashless property, to which we were assured it is not. However, upon check in the staff informed us that everything needed to be charged to the room and then you could come to the front desk to pay your bill in cash. So, for all intents and purposes, it is a cashless property. Again, I credit this to a misunderstanding and cashless is the emerging trend thanks to the pandemic, but it would have been nice to have this properly communicated when we asked about it.For dinner our absolute favorite on property was the shared ribs at Nak Grill & Bar. It was plenty for two of us and at $45USD it was great value. We loved it so much we went twice during our five day stay. If you’re looking for a larger breakfast the breakfast buffet at Uá Culinary Artisans offers 2 for 1 mimosas and one of the best breakfast buffets I’ve ever seen (which is saying a lot because we are Vegas based and I thought I had seen it all!). With a fresh smoothie station, eggs Benedict station, taco station, omelette station, and all of the standard breakfast buffet offerings you could easily stuff yourself. Personally, I adored the French toast, which had a light cinnamon flavor. On our second evening we shared edamame, California roll, and Dragon roll at Niparaya just off the lobby. If you’re new to Mexican sushi you should lower your expectations. That said, it was the best Mexican sushi we have ever had and we were pleasantly surprised by the quality.”
— Krista Whitley
“Hotel monumental. Gran arquitectura, espectacularmente bella. Discriminación hacia mexicanos que llevó a amigos a quejarse varias veces sin recibir un mea culpa y disculpa de la mayoría del personal. Hotel muy lejano de la zona céntrica de San José del Cabo. Se me ocurrió preguntar dónde era la boda a la que íbamos y el personal de concierge no tenía ni idea, me llevaron con los de eventos y tampoco sabían. Su respuesta fue que "es que hay 3 bodas". Mi pensamiento fue: 3!!! Tantas que no sabes ni dónde son??? Lo encontré en mi teléfono, hice el trabajo de ellos. En un hotel de esta categoría, estas cosas no deben ocurrir.”
— Antonio Merchant