“First off, the beach location is absolutely stunning and there is a nice intimate feel to the resort.In fact, much of the time you could almost feel that you had the beach to yourself (although we were there in the off-season).Also, the food was surprisingly great for a resort, especially the Peruvian and Mexican dishes (not so much the sushi so maybe it's good to stray too geographically far).On the other hand, service was overall mixed.We initially waited a long time to be able to check in - even past the check in time for our room to be ready although we arrived hours earlier -when all we wanted to do was get changed into our bathing suits and enjoy the beach. The butler service, as others have pointed out, seems to be a joke.We tipped well since we read that would give good service but it didn't.Case in point, we had the air conditioning leak in our room creating a mess. We complained several times over two days and nobody did anything besides a single failed effort to fix it until I finally became exasperated with the front desk and they moved us to another room with zero apologies.The rooms are nice although for a five star resort a little generic.Also, the activities at the resort themselves are quite limited. The gym, even though it's unattended, closes at 6pm for no good reason.It's also hard to get in and out of the resort even though it's fairly close to Playa Del Carmen.There were a few nice evening concerts and shows but otherwise it's best as a peaceful place to take in the beach.And unfortunately on that note, and I can't blame the resort for this, but the beach was covered in seaweed while we were there. It's an admirable task and hard work to try to keep clearing it out but ultimately the tides (and seaweed) win. That may be a product of the time of year that we were traveling but made for murkier water then I remember from other beaches in the region (such as Tulum which have prettier beaches). Em primeiro lugar, a localização na praia é absolutamente deslumbrante e há uma sensação íntima agradável no resort. Na verdade, na maior parte do tempo você quase podia sentir que tinha a praia só para você (embora estivéssemos lá na baixa temporada). Além disso, a comida era surpreendentemente boa para um resort, especialmente os pratos peruanos e mexicanos (não tanto o sushi, então talvez seja bom se afastar muito geograficamente).Por outro lado, o serviço foi em geral misto. Inicialmente, esperamos muito tempo para poder fazer o check-in - mesmo depois do horário de check-in para o nosso quarto estar pronto, embora tenhamos chegado horas antes - quando tudo o que queríamos fazer era vestir nossos trajes de banho e curtir a praia. O serviço de mordomo, como outros já apontaram, parece ser uma piada. Demos boas gorjetas, pois lemos que daria um bom serviço, mas não deu. Caso em questão, tivemos o vazamento de ar condicionado em nosso quarto criando uma bagunça. Reclamamos várias vezes ao longo de dois dias e ninguém fez nada além de um único esforço fracassado para consertá-lo até que finalmente fiquei exasperado com a recepção e eles nos mudaram para outro quarto sem desculpas. Os quartos são bons, embora para um resort cinco estrelas um pouco genérico. Além disso, as atividades no próprio resort são bastante limitadas. A academia, mesmo sem vigilância, fecha às 18h sem motivo aparente. Também é difícil entrar e sair do resort, embora seja bem perto de Playa Del Carmen. Houve alguns concertos e shows noturnos agradáveis, mas, caso contrário, é melhor como um lugar tranquilo para aproveitar a praia. E, infelizmente, nessa nota, e não posso culpar o resort por isso, mas a praia estava coberta de algas enquanto estávamos lá. É uma tarefa admirável e um trabalho árduo tentar continuar limpando, mas no final as marés (e as algas) vencem. Isso pode ser um produto da época do ano em que estávamos viajando, mas feito para águas mais turvas do que me lembro de outras praias da região (como Tulum, que tem praias mais bonitas).”

“First off, the beach location is absolutely stunning and there is a nice intimate feel to the resort. In fact, much of the time you could almost feel that you had the beach to yourself (although we were there in the off-season). Also, the food was surprisingly great for a resort, especially the Peruvian and Mexican dishes (not so much the sushi so maybe it's good to stray too geographically far). On the other hand, service was overall mixed. We initially waited a long time to be able to check in - even past the check in time for our room to be ready although we arrived hours earlier - when all we wanted to do was get changed into our bathing suits and enjoy the beach. The butler service, as others have pointed out, seems to be a joke. We tipped well since we read that would give good service but it didn't. Case in point, we had the air conditioning leak in our room creating a mess. We complained several times over two days and nobody did anything besides a single failed effort to fix it until I finally became exasperated with the front desk and they moved us to another room with zero apologies. The rooms are nice although for a five star resort a little generic. Also, the activities at the resort themselves are quite limited. The gym, even though it's unattended, closes at 6pm for no good reason. It's also hard to get in and out of the resort even though it's fairly close to Playa Del Carmen. There were a few nice evening concerts and shows but otherwise it's best as a peaceful place to take in the beach. And unfortunately on that note, and I can't blame the resort for this, but the beach was covered in seaweed while we were there. It's an admirable task and hard work to try to keep clearing it out but ultimately the tides (and seaweed) win. That may be a product of the time of year that we were traveling but made for murkier water then I remember from other beaches in the region (such as Tulum which have prettier beaches).”