Phone Number 9211452965
Hotel Riu Palace Costa Mujeres
Blvd. Costa Mujeres, Near Playa Mujeres Golf Club, Cancun, 77400, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
Rooms
670
Pets
No
from JPY 423,138.23
15
Jan

Hotel Riu Palace Costa Mujeres, Cancun

Hotel Riu Palace Costa Mujeres

The Hotel Riu Palace Costa Mujeres, located on the Bahía de Mujeres beach, has spacious facilities, free WiFi throughout the hotel, and the best 24-hour all-inclusive service so that you can enjoy your holiday to the utmost. The extensive gastronomic offer, the fun entertainment programmes and our exclusive RIU Hotels & Resorts service will make your stay unforgettable. This all-inclusive hotel in Costa Mujeres has 600 rooms with the finest amenities, like a minibar, beverage dispensers and a balcony or terrace. The facilities of the Hotel Riu Costa Mujeres also include five swimming pools, two of them with swim-up bars, so that you can enjoy a refreshing dip after relaxing in the lounge chairs in the solarium area. And if you want to feel the sand under your feet, we have a private area on the beach with hammocks and umbrellas.

Hotel Riu Palace Costa Mujeres

Price & Availability

Select your room

Hotel Riu Palace Costa Mujeres

Jr Suite Garden View ·

All Inclusive
Total
JPY 423,138.23
Hotel Riu Palace Costa Mujeres

Junior Suite, Garden View (U) ·

All Inclusive · 1 King Bed, 2 Double Beds
Special deal
Total
JPY 428,430.65
Hotel Riu Palace Costa Mujeres

Jr. Suite With Partial Sea View ·

All Inclusive
Total
JPY 444,227.31
Hotel Riu Palace Costa Mujeres

Junior Suite, Partial Ocean View (U) ·

All Inclusive · 1 King Bed, 2 Double Beds
Special deal
Total
JPY 449,801.81
Hotel Riu Palace Costa Mujeres

Suite With Garden View ·

All Inclusive
17% discount
Total
JPY 462,320.93
Hotel Riu Palace Costa Mujeres

Junior Suite - Garden View ·

All Inclusive
Total
JPY 484,989.29
Hotel Riu Palace Costa Mujeres

Suite With Partial Sea View ·

All Inclusive
17% discount
Total
JPY 485,371.16
Preferred Rate
Hotel Riu Palace Costa Mujeres

Jr. Suite With Garden View ·

All Inclusive
Total
JPY 490,685.07
Hotel Riu Palace Costa Mujeres

Junior Suite - Partial Ocean View ·

All Inclusive
Total
JPY 509,071.91
Hotel Riu Palace Costa Mujeres

Junior Suite Garden View King Bed ·

All Inclusive
Package Rate
Total
JPY 527,207.75
Hotel Riu Palace Costa Mujeres

Junior Suite Partial Ocean View Two Double Beds ·

All Inclusive
Package Rate
Total
JPY 553,487.54
Hotel Riu Palace Costa Mujeres

Junior Suite Partial Ocean View King Bed ·

All Inclusive
Package Rate
Total
JPY 553,487.54

Overall

Excellent
4.3
247 reviews
5
1033
4
324
3
123
2
73
1
68

Customers Review

Cleanliness 4.6
Comfort 4.3
Neighborhood 3.6
Amenities 4.4
Condition 4.5
Recomendation 100%
“We've been to four different Riu Palace properties and several Riu's prior to visiting Riu Palace Costa Mujeres. We stayed in two rooms during Christmas and New Year's holidays. The main thing that came to mind and stayed with us during our 14-day stay was "RIU PALACE ON A BUDGET" What they have instead of a lobby bar doesn’t qualify as a 24hr bar but a place to get self-dispensed alcohol and eat something. "Slippery when wet" floor tiles caving in and cracking in the corners. Everything is brand new and the resort is going through its normal growing pains period.If you ask for something they will try and rectify your complaint quickly.The worst part is housekeeping. (WE TIP!) Twice they didn't service both our rooms at all. The floors were constantly left dirty, coffee makers were not cleaned, cups were not washed, mirrors and toilets were left dirty. Trash cans weren’t always emptied. The list is long, including random removal of bathrobes, random number/size towels, toiletries. If you are picky, bring your own shampoo,they have a very frugal all-in-one dispenser, shampoo/shower gel.No garbage bags- and it shows! Since housekeeping didn't clean anything anyways, the rooms started looking pretty disgusting by day 14. I don't think they visited the balcony at all. We had crumpled Kleenex on the floor (which I used to clean the very dirty drying rack with) for two days until it got blown away onto the roof below. No dusting at all.Vegetation is scarce, it will get there eventually but it looks pretty barren.The Wi-Fi covers the entire resortexcluding some areas. It's not extremely fast but it works. It doesn't work in Riu dunamar.The waterpark feature is great and lots of fun, super fun for kids and adults if you like that kind of thing. However, the floor tiles there are extremely slippery so be very, very careful! It looks like another one of their budget designs,the same gray floor tiles throughout both resorts and the waterpark.The pool swim-up bar is disgusting. One day the water was so murky that you couldn't see the bottom. It doesn't seem like a deterring factor since both drunk adults and little kids in their diapers are equally enjoying themselves in there. Shortage of washrooms in the beach and pool area doesn't help much.Many employees don't speak a word of English.Calling reception is a gamble. Sometimes there is a busy signal, sometimes there is no dial tone or no one picks up.24 hr room service is the same thing. Unfortunately, your order may come with complete disregard for what you've actually ordered after an hour of waiting. Ask them to repeat your order.The gym is basic and not any better than the neighbouring Riu Dunamar.No sauna/steam room- in Dunamar there is a steam room which is free but needs to be pre-booked.No pool table/games, darts, or sports bar of any kind. You can go to Riu Dunamar and pay $3 US per game of pool. Tip: it's 40 pesos in coins which will cost $3 US. Crooked pool cues, stained cloth and no lighting. Three pool tables is all they have there and nothing else.No fruit (at all!) at the beach bar, long lines for finger food/burgers.Only one working elevator- the second one had worked for a total of 2 days in a total of 14 days.Good selection of HDTV channels.Variety and quality of food is very good for an all inclusive.Food preparation can be very good depending on who's cooking. Good variety at the sushi bar.A la carte restaurants are not worth waiting for an hour, in my opinion. Service is slow.Some waiters are trained, helpful, and nice, and some will disregard you completely. It looks like some of them were transferred from resorts where poor service is normal.Both Christmas and New Year's dinners were excellent, included photos of food are from these nights.They need better-trained staff and to improve the cleanliness of the hotel.We would go to another Riu Palace, but would not come back to this one.”
— Andy Goldman
“Experiencia inolvidable, hicimos viaje en familia y la pasamos de 10 todos, desde la más chiquita(5 años) hasta las mayores. La atención de todo el personal es excelente. Las instalaciones todas muy bien cuidadas. La comida muy rica y variada, los tragos la mayoría buenos con algunas excepciones. Tuvimos problema en el restaurante Roma donde la comida fue servida fría y algunos platos equivocados.”
— Gonzalo Techera

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