“Room was excellent.Personnel nice but not too helpful.Booked one room weeks in advance, showed one room on the 10th floor the morning of the arrival. When checking in remotely 2 rooms were on the account. They wanted to charge a late cancellation, which is still pending.The Digital Key never worked the entire stay and the two rooms stayed on the Hilton app the entire time there.”

“My family and I came here to celebrate my birthday and this hotel was a terrible choice. If I could Give thema Zero I would. First i walk in to get keys to my two rooms and April C. told me she didn’t have my reservations, or that she could not see my name. I don’t know how long she’s worked in hospitality but I did for 9 years and I know that sometimes you have to check in-house, and cancelled reservations. But I went on to tell her calmly that I do have two rooms and that I can even tell her the rooms number. Once I tried to help her, to me it felt she got slightly annoyed because she just stopped talking to me all together and focused on the screen, no big deal okay. She proceeds to give me my keys. I get to my room and one key does not work , I had to go downstairs 3 times to have it remade and April tried telling it it’s because someone has the latch on the door,but everyone was with me.. Moving on day two I get up early and get out I come back at 3 my room is still dirty , I call and they say House keeping still there n will be around… I leave again And come back at 6 and room still dirty…. I call and April is back on shift. She tell me She don’t know why my room has not been cleaned but she will talk to someone tomorrow.This was annoying as I had been out all days and needed some items. I think it would have been nice for her to ask me if I needed anything but she didn’t so I had to ask her to bring me up some towels.. 9pm now and I still have not received my towels… just to list some other issues : my toilet sounded like it was going to flood every time you flushed it, it woke the whole room. Overall I think the customer service was just lack luster and the experience was not good. Do not recommend.”