Iberostar Waves Paraíso del Mar
Cta Chetumal Km.309 - Pto. Juarez - Playa Paraiso, Near El Manglar Golf Course, Near Paradise Beach, Playa Paraiso, 77710, Mexico
Rating
4
Travelers Choice
2021
Price Level
$$$$
Rooms
388
Pets
No
from
ARS 2,721,076.95
14
Jan
Iberostar Waves Paraíso del Mar, Playa Paraiso
Iberostar Waves Paraíso del Mar
Iberostar Paraiso del Mar in Playa del Carmen has 5-star accommodation with a private beach area and a fitness centre. Boasting a 24-hour front desk this property also has a restaurant and an outdoor pool. Each room includes a flat-screen TV with cable channels. At the resort every room is equipped with a balcony. With a private bathroom certain rooms at Iberostar Paraiso del Mar also provide guests with a sea view. Guest rooms have a desk. The accommodation offers a continental or buffet breakfast. You can play table tennis and billiards at the 5-star resort. Cancún is 48 km from Iberostar Paraiso del Mar while Playa del Carmen is 22 km from the property. Cancún International Airport is 37 km away.
Price & Availability
Select your room
Preferred Rate
Premium Near Pool AI ·
All Inclusive
Cancel free of charge before Thu, 2 Jan 2025
Preferred Rate
Premium Near Pool ·
All Inclusive
Cancel free of charge before Thu, 9 Jan 2025
Preferred Rate
Junior Suite Near Pool ·
All Inclusive
Cancel free of charge before Thu, 9 Jan 2025
Preferred Rate
Junior Suite Near Pool AI ·
All Inclusive
Cancel free of charge before Thu, 2 Jan 2025
Premium Room, Poolside ·
All Inclusive · 1 King Bed, 2 Double Beds
Book now and save
Non Refundable
Junior Suite, Poolside ·
All Inclusive · 1 King Bed, 2 Double Beds
Book now and save
Non Refundable
Standard Room ·
Bed & Breakfast
20% discount
Non Refundable
Suite ·
Bed & Breakfast
20% discount
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4
1004 reviews
5
5407
4
1907
3
727
2
289
1
241
Customers Review
Location 4.2
Cleanliness 4.4
Comfort 4.3
Neighborhood 4.6
Amenities 4.2
Condition 4.2
Recomendation 100%
“I have to admit. I stayed here when I was 10yrs old with my whole family and had a great time. Stayed there in 2021 parents rented out two Presidential Suites. Not one but TWO! One room was for my sister, her boyfriend and me. The other one was for my parents. This Picture Below shows the balcony covering leaning. It actually snapped and almost fell on us the last day. In return with having outdated presidential suites & almost had timber fall on us they offered my family a deal. Buy a standard room and they will upgrade our room to the presidential suite for free if we came back. (3rd time this year). We came back and they didn’t even give us the updated room. They gave us the outdated presidential suite again. We’re loyal to places we love but will no longer interested in coming back. Hot tub on balcony doesn’t even work. UPDATE YOUR ROOMS & Treat your Loyal People Well!”
— Josh C
“There are several things that make this resort a sub par choice.
#1 the bugs in the rooms; I traveled with a group and in total we had 3 rooms. 1 of the rooms had cockroaches. We killed them and notified the front desk. The dead cockroaches stayed on the floor for 2 days, housekeeping neglected to clean them up. Another of the rooms had ants in great supply. We asked if anything could be done about the little guys. They assured us that they would spray our rooms.
#2 Air conditioning - or lack of. Twice the air conditioning in one of the rooms stopped working. Of course the first was in the night and we woke up with no air movement and in a puddle of sweat. We notified the front desk and they corrected the problem later that day. A couple of days later the air conditioning again stopped working. We notified the front desk and were assured someone would be by later to fix it for us. Despite a second phone call later that evening the air conditioning was never fixed and we embraced the heat and humidity and slept anyway.
#3 Customer Service - lack of - following up with the front desk the following day about the air conditioning situation. We stood at the counter for 15+ minutes while phones were answered and conversations in different languages were taking place around us. Finally after talking to 2 front desk clerks and the customer service manager it was suggested that we were probably hot from our days spent in the sun and the air conditioning in our room was working just fine. They gave us a $4 bottle of tequila for our troubles. Ironically none of us drink alcohol.
#4 Housekeeping was missed twice. Sometimes I don't mind, but we were on excursions that brought us home dirty and needing towels. And don't forget the ants. We were squishing them and could have used a floor sweep and mop.
#5 The Beach, just an FYI for other travelers - the beach is a fair walk from the lobby and is overrun with little creatures called Coati. They are not shy at all and will climb onto the table beside you or under your chair to steal food. Like I am talking dozens of these guys every were, climbing in and out of the garbage cans. Kinda cute, mostly not. The staff don't seem to be concerned at all, but it definitely takes away from the beach experience.”
— Sarah Burgess
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