“This historical and classy hotel has great service. The bed and pillows were great. My standard king room came with a nespresso which was great. Everything was very clean. Lastly the service at both restraunts, the bar and the front were amazing. Will definitely stay again. The location downtown is walking distance to shopping and lots of good bars and food.”

“The stay itself was not unpleasant. The front desk staff were very polite and helpful. However, I didn’t receive service while I was there and so I was in the room for 5 days. I had just come out of the hospital and so I wasn’t trying to move around very much so I ordered in every day. Of course, the room is going to be dirty when I leave because nobody cleaned the room because I was in it all day so it was just the normal amount of food boxes and trash left in the room from 5 days. I got charged a $150 cleaning fee. I called the hotel and they the Director of Rooms, Ali, was extremely rude and disrespectful in how she handled our interaction. I explained very politely that I booked under the friends and family rate (I called Marriott International afterwards and they confirmed that I did indeed book the friends and family rate) and she said I booked under the associate rate. Then she proceeded to reach out to my friends property and got him in trouble with his General Manager when in reality, I had done nothing wrong. She also refused to revoke the cleaning fee as well when there was no damage or smoking in the room. I used to be a Marriott Employee and I’ve never been so disrespected by a Marriott employee in my life. I have had pleasant experiences at almost every other property. This is very distasteful and I would like to speak to the Director of Operations or General Manager about my experience. I have raised a case with Marriott International but I really just want to be heard in this scenario.”