“Gostei!”

“We are totally in disbelief that this "AMResort" considers themselves to be in the same caliber of Resorts such as Secrets, Breathless, Now etc etc. Our travel agent is confused with my report this morning in regards to our visit the last six days at Zoetry Villa Rolandi. Do not be enticed by the "Yacht" transportation, or the "Sunset Cruise" or the bogus pictures of a beautiful beach, room, resort....Be prepared for disappointment the minute you set foot in Cancun as you make your way to the resort. But nothing is more concerning than the fact that we were lied to within the first ten minutes of arriving. We had originally booked a "Junior Suite Oceanfront" flying with West Jet through our travel agent. The description clearly stated that our extra cost to "UPGRADE" included private terrace with Jacuzzi (hot tub) It was my Birthday and our agent had numerous emails and even phone calls to the resort to make sure everything was in place and would go smooth for our arrival. We had asked for a 3rd floor (and yes we realize with any resort, requests are not guaranteed) but would have settled for a 2nd floor (floor 2 and 3 are the only rooms that can accommodate an outdoor Jacuzzi/hot tub which is what we paid for) We were escorted to our room #105 and upon entering I said to the clerk "this is not the room we paid for...where is the Jacuzzi ???? His reply "our resort is fully booked...but this room here is so much bigger and nicer" We were livid! At this point my husband said "do we leave and go to another resort" and if you have ever been in this position, you must realize how stressful making this kind of change is. We decided to stay and try and make the best of it, so we unpacked. About hour later there was a knock on our door - MIRACULOUSLY a room on the second floor became available and if we want to pack up all our belongings we could move to a room that we had originally purchased. Our vacation quickly went downhill from there. Go to trip advisor and check out the reviews that are "terrible" "poor" and "average" That's honestly what you can expect. Five nights at a cost of almost $5,000.00 was a terrible waste of money, total disappointment, huge waste of vacation time and ruined my birthday. Never ever again will we Travel to AM Resorts! The pictures attached....Description of our Upgrade clearly stating our package we purchased, the hole in the shower floor bigger than a bar of soap and sharp ceramic edges perfect for slicing your foot open, the chaise lounge with stains all over it, the safety railing missing a few pieces of wood detail....the broken wood railing detail in the gardens.”