“Overall Now Jade was a nice hotel! Appearance wise it undergoing some construction and you can tell they must’ve been affected by the hurricane because there was a lot of damaged trees and water in places that shouldn’t have been. There aren’t as many activities to do on this particular resort I would say then others I have visited, however because we came for relaxation this time we were ok with that. The spa was amazing they get 5 stars from me. The beach is smaller and has a very short shoreline so if you are looking for a hotel with a nice beach this hotel may not be for you. We opted to stay near the pool area for swimming as the waters seemed rough and due to the small shoreline the water came up much too high. The food was average if I’m being honest. The mid day lunch at the international cafe was my least favorite the food was sub par at best. Hands down the best restaurant was the French place. Best service best ambiance and quality of food we had the entire time. The Italian place was also very good. The path to get here I probably would not recommend, we are taught to not ride through standing water but the only paths to get to this place were filled with multiple huge parts with standing high waters, I was nervous out of my mind. We overall had a nice experience for what it was but I would probably choose a different resort next time. We also had a issue with our room where the ceiling Over the tub has a leak and it starting to fall Down, they were able to swap us to a different room so that was appreciated and the new room was much better with a different view that didn’t look like wastelands.”

“La atención de todo el personal es increíble; realmente el resort lo tiene todo, los restaurantes muy ricos, las bebidas también; las habitaciones con vista al mar son hermosas, las instalaciones se encuentran bien cuidadas y los shows que organizan son muy buenos.Si no van con niños convienen las habitaciones club preferred, ya que tienes acceso a la piscina solo para adultos la cual es mucho más tranquila que la normal. Solo no le coloco 5 estrellas por qué en la primer noche encontré 2 cucarachas en mi habitación y nos engañaron con un supuesto buffet por los 20 años de la cadena de hoteles que resultó ser para vendernos un tiempo compartido, donde un supuesto empleado del corporativo llamado Eduardo nos trató de forma muy despectiva por rechazar pagar la membresía, haciéndonos perder medio día y siendo grosero con nosotros; espero que lo manden a un curso de servicio al cliente.”